Terms and Conditions

1. Nature of Services

All services are provided digitally and remotely, either live through online platforms such as Zoom, or as self-paced courses and digital downloads. No physical products are sold or delivered.

Services may include but are not limited to:

• •One-to-one sessions
• •Self-paced digital courses
• •Digital downloads, such as journals, workbooks, guides and collections
• •Mentorship or guidance programmes
• •Free live gatherings, such as the Weekly Artemis Open House

All services are experiential, educational, or supportive in nature and are not a substitute for veterinary care, medical advice, or professional counselling.

2. Important Disclaimer

3. Booking and Scheduling

Sessions and live gatherings may be scheduled using third-party platforms including but not limited to Setmore or similar scheduling tools. Use of such platforms is subject to their respective terms, privacy policies, and service conditions. We do not control or store data submitted on third-party platforms.

Cancellation Policy

• •Clients must provide at least 24 hours’ notice to cancel or reschedule a session.
• •Sessions may be rescheduled subject to availability.
• •We will make reasonable efforts to accommodate scheduling changes when possible.

No-Shows and Late Arrivals

• •If a client does not join the session within 15 minutes of the scheduled start time, the session will be marked as a no-show and the call will be closed.
• •Clients who no-show may book a new appointment subject to availability.
• •If a client arrives more than 15 minutes late, we will do our best to accommodate a shortened session, but a reschedule is recommended to ensure adequate time.
• •Sessions must end on time to respect subsequent appointments.

Our Cancellations

We reserve the right to cancel or reschedule sessions with at least 24 hours’ notice whenever possible. In cases of personal emergency, medical crisis, force majeure, or technical failure, we will notify clients as soon as reasonably possible and offer alternative dates.

4. Payments

Payments are processed exclusively through third-party platforms and payment gateways, including but not limited to:

• •Razorpay (India), for one-to-one sessions
• •PayPal (International), for one-to-one sessions
• •Payhip, for courses and digital products, using PayPal and the other payment methods offered at checkout

We do not collect, process, or store any card, banking, or payment information on our servers. All transactions are governed by the terms and privacy policies of the respective payment providers.

5. Billing Model for One-to-One Sessions

For one-to-one sessions, payment is requested only after completion of a session or delivery of a service. Agreement to invoice is confirmed during the session itself.

If a client is dissatisfied with a session or if a session does not take place, no invoice will be issued.

6. Refunds and Cancellations

Since payment for one-to-one sessions is requested only after service delivery, refund scenarios are generally not applicable to sessions.

Clients may cancel sessions at any time prior to service delivery without penalty, provided cancellation notice requirements are met.

Refund terms for courses and digital products are set out in Section 7 below.

7. Digital Courses and Digital Products

Our self-paced courses and digital products are hosted on Payhip, at kindle.wayofartemis.com. Any data collected on this platform, including account creation, deletion, purchases, and user information, is governed by Payhip’s privacy policy, terms of service, and data protection practices. We do not control or store user data collected by Payhip.

Purchases, Previews and Refunds

• •Courses and digital products are purchased directly through our Payhip store.
• •Users in India who prefer to pay in INR may contact us directly to arrange payment via Razorpay.
• •Free preview lessons are available for our courses, and preview pages are available for selected digital products. We strongly encourage you to explore these before making a purchase decision.
• •All sales of courses and digital products are final and non-refundable. As these are digital products and access is granted immediately upon purchase, every purchase is complete once access has been given.
• •Some products are offered free or on a pay-what-you-want basis. Any amount you choose to pay for these is a voluntary contribution and is also non-refundable.

Access and Personal Use

• •Course access is provided for as long as the course remains available on our platform.
• •If we move our courses to a different platform, existing students will be offered continued access on the new platform.
• •Courses and digital products are licensed for your personal use only. They may not be shared, resold, redistributed, or used to teach others without our written permission.

Access to courses and digital products is subject to compliance with these Terms and Conditions.

8. Data Collection

Our websites do not collect personal information directly. However, interaction with third-party services such as scheduling tools, email platforms, course platforms, or payment gateways is subject to those providers’ data collection and privacy practices.

9. Third-Party Services

Use of services such as Zoom, Setmore, Kit (formerly ConvertKit), Google services, Payhip, Razorpay, and PayPal is governed by the terms, privacy policies, and operational practices of those respective companies. We are not responsible for their data handling, service availability, or security practices.

10. Right to Refuse or Terminate Service

We reserve the right to refuse service, terminate a session, remove a participant from a live gathering, revoke course access, or discontinue a client relationship at our sole discretion in cases including but not limited to:

• •Abusive, threatening, disrespectful, or inappropriate behaviour.
• •Conduct that violates professional boundaries or creates an unsafe environment.
• •Suspected animal abuse, neglect, or harm (which may be reported to relevant authorities).
• •Sharing or redistributing course materials or digital products.
• •Repeated violations of session policies or of the guidelines for live gatherings.
• •Any behaviour that compromises safety, professional integrity, or the well-being of others.

In such cases, no payment will be requested for sessions, and no refund will be issued for services or products already provided.

11. Disclaimer of Guarantees

We do not guarantee specific outcomes from any session, course, digital product, or service. Results depend on individual circumstances, participation, commitment, and interpretation.

All services are offered in good faith and are not a substitute for veterinary, medical, psychological, legal, or other professional advice.

12. Intellectual Property

All content on our websites and store, including text, graphics, audio, video, course materials, digital products, and branding, is the intellectual property of Indrani Das, trading as Artemis Animal Healing and Way of Artemis, and may not be copied, reproduced, or distributed without written permission.

13. Limitation of Liability

To the fullest extent permitted under Indian law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our services, products, or websites.

Our total liability for any claim arising from the use of our services or products shall not exceed the amount paid by the client for the specific service or product in question.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dehradun, Uttarakhand, India.

15. Age Requirement

Our services and products are intended for adults (18 years and older). If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. The effective date will be updated accordingly. Continued use of our websites, services, or products after changes constitutes acceptance of the revised terms.

17. Contact Information